Returns and exchanges
Return and Exchange Policy
RETURN REFUND
14-Day Post-Sales Money Back Guarantee
We offer a 14-day return policy. Ifyou are not satisfied with our product and it is unopened and unused, you can return it for a fullrefund.
Please Note:
- For health and hygiene reasons, we cannot accept returns if the product has been opened, worn, or used.
- To initiate a return, contact our customer support at zhengzhizhiwork@qq.com for approval and return instructions
Order Cancellation Policy
- Cancellation Window:
- You may cancel your order within 24 hours of purchase, provided the order has not yet been processed for shipping.
- After 24 hours, cancellations are subject to approval based on order status.
2. Order Processing Time:
- We typically process and ship orders within 1-2 business days.
- If your cancellation request is submitted before shipment processing begins and within the 24-hour window,we willisue a full refund.
3. Important cancellation instructions:
- If the consumer cancels the order before the delivery tume and within the time specified by the webste for cancelng the order, the order can be canceled
Return Shipping Address
Location: Changan Town, Dongguan City, Guangdong Province, China
Detailed Address:
(Please include the original invoice and ensure the package is securely sealed.)
Plee atei ear health o etere sons n tin tetood roo roe the products have ben opened worn or used To requestaretuin,please contat our oustomer suporteam
Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service(zhengzhizhiwork@qq.com), we are able to modify or cancel your order before the product is dispatched from our warehouse.
If your product has already been shipped, we can no longer make changes.
Wrong product received
What ifyour incorrect order has already been shipped? or what if there is an error in the product being shipped to you? There are 2 ways to save your money.
- Please reject the package upon delivery and mark Return to Sender (RTS).
- Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.
Product not received
If you product wasnst de lered atalorwes latnoctinoluding stclen, plesecontactour ougtomner sarvlde aupantcluraubecom we wllinvestate the materwitn the laglsticscarie, then arange areplacemene as soon as possible.
Damaged or defective product
If you have received a damaged or defective product, please contact our customer service (zhengzhizhiwork@qq.com) to clearly detail the problems you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and allaccompanying accessories, with their original packaging.
For countries where adult products are banned:
Please note that we willty our best to help the goods pas customs, but we cannot guarantee it. nce the goods are detained we cannot bear allosses.
Any other return request
If youstllned help wth any oher return reques, please contac our customer service auporalurevbe com) who wl be happy to answer al yourquestions
If the retuinis caused by the consumer, consumer should be responslble for the shipping fe The speciric fe should be based on the oxpres com pany you chose.
If due to our reasons, the goods received are damaged or not corect, and the consumer is not required to bear the shipping fee for this reason.