Your privacy is our top priority. All orders are shipped in plain, unmarked boxes or poly mailers with no product description, brand name, or sensitive text on the exterior. The shipping label only shows your name and address — nothing else.

Orders are processed within 48 hours. Standard delivery takes 5–10 business days depending on your location. Express shipping (2–4 business days) is available at checkout for an additional fee. You'll receive a tracking number as soon as your order ships.

For hygiene and safety reasons, all adult products are final sale and cannot be returned or exchanged once the package has been opened. If you receive a defective or incorrect item, please contact us within 7 days with photos and we'll arrange a free replacement or refund.

Yes. We use 256-bit SSL encryption and process payments through trusted, PCI-compliant gateways. We do not store your full credit card details on our servers. The transaction descriptor on your bank statement will also appear discreetly, without referencing our store name.